Ferrocarrils de la Generalitat de Catalunya (hereinafter referred to jointly as FGC) guarantee the confidentiality of the personal data provided through this website in the terms established by Regulation (EU) 2016/679 of the Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) and Act 3/2018, of 5 December, on personal data protection and the guarantee of digital rights (LOPD-GDD), as the necessary and adequate security measures for the risks associated to the processing have been implemented.
The controllers of the processing of the data subject’s data are
Contact information of the Data Protection Officer (DPO): firstname.lastname@example.org
The data subject is hereby informed that the personal data provided will be processed for the following purposes:
This purpose entails drawing up a user profile that consists of classifying and qualifying data subjects according to the value-added data they have provided (post code of residence, family composition, general transport use, transport combination, type of ticket and frequency of use, reason for use, interests). This will allow data subjects to receive personalized information on the different services that FGC can offer them.
FGC may use certain connection and location data provided by the User’s mobile device (IP address, SIM card data and Wi-Fi connection data, the platform or latitude/longitude).
This purpose entails drawing up a user profile that consists of classifying data subjects according to transport affinities and preferences (favourite places, routes, lines and stops). For this purpose, FGC will draw up a profile taking into account the preferences indicated by the user and the data provided by his or her terminal such as geographic co-ordinates. This will allow data subjects to receive information affecting them as accurately as possible, find nearby public transport solutions and enjoy improvements in the services offered by FGC thanks to the information provided.
The legal basis for processing the personal data of uses for the purposes indicated in a), b), c), e) and g) above is the data subject’s prior and unequivocal consent.
The legal basis for processing the personal data of users for the purposes indicated in d) and i) above is the performance of a task in the public interest.
The legal basis for processing the personal data of users for the purposes indicated in f) and h) above is the performance of the contract to which the user is a party.
Your data will be stored for as long as necessary for the purpose for which the data were provided. However, FGC will apply special retention terms in the following cases:
To achieve the above purposes, regarding the assignment of user’s personal data:
No data transfer to third countries takes place.
In accordance with the rights granted by ruling legislation on personal data protection, FGC hereby informs the user that he or she is entitled to exercise the rights of access, rectification, objection, erasure, portability and restriction of processing the personal data obtained by FGC.
These rights may be exercised free of charge by the user, and if appropriate by his or her representative, by sending a signed, written request to the following address: C. dels Vergós, 44, 08017, Barcelona (for the attention of the Data Protection Officer) or by sending an e-mail to email@example.com indicating as subject: “Exercise of GDPR rights”. The request must include: the forename and surname of the user, address for notice purposes, a photocopy of the user’s national identity document or passport and the specific request.
The right of rectification may also be exercised by the user by accessing “My profile” in the FGC PERSONES USUÀRIES platform.
Exercising the right of erasure will necessarily entail de-registration from the FGC PERSONES USUÀRIES platform and will render null and void any promotional activity or prize draw in which the user is participating.
In addition to the above rights, the data subject will be entitled to withdraw consent at any time, and this action will not affect the lawfulness of the prior processing.
FGC reminds users that they are entitled at all times to submit a complaint to the Catalan Data Protection Authority (Autoritat Catalana de Protecció de Dades – www.apdcat.gencat.cat) in relation to the processing of their personal data at any time.
Users are responsible for the veracity of their data and undertake not to enter false data and to modify such data if necessary.